IT AMC projects
Our IT AMC services in Dubai cover scheduled health checkups and fast repairs for your servers, network, computers and security hardware, under one annual contract. Pick the plan that fits the size of your setup.
Customers
Satisfaction
Ticket acknowledgement
Response targets, all plans (counted within your plan's support hours):
P1 within 2 hours · P2 within 4 hours · P3 within 1 business day · P4 within 2 business days.
An AMC extends cover beyond the manufacturer's warranty.
A failed server cannot wait in a general queue. Our priority model puts critical assets first.
We track warranties, licences, subscriptions and SSL certificates and remind you in time.
Signed health-check reports show your equipment is maintained.
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We list and check every device you want covered.
We match a plan to your device count and needs.
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We tag your assets and set up ticketing and your checkup calendar.
Scheduled health checks, fast repairs and monthly reports.
During your plan's support hours, every ticket is acknowledged within 10 minutes. Response targets run from 2 hours for P1 to 2 business days for P4 on every plan. Starter to Advanced cover business hours; Enterprise covers 24x7.
Yes. On-site repairs are included in every plan. Growth and above also include on-site health checkups.
Enterprise. We build it around your equipment and sites after a site audit.
We work alongside your team, taking on health checkups, renewal tracking and escalation support.
Yes. Add-ons include backup, disaster recovery, SOC services, cloud migration and advanced compliance audits.
No. IT AMC is checkup and repair based. For continuous monitoring, see Managed IT.
SIRA regulates the security systems industry in Dubai, so one certified team can maintain both your IT and your CCTV and access control. ISO 27001 means data, access, backups and incidents are handled through documented processes.
Book a site audit and we'll recommend one. IT AMC is part of InterCare
