Field Engineer

The L2 Engineer will be responsible for managing and executing Annual Maintenance Contracts (AMC) & Managed Services for IT infrastructure and systems across client sites. This role requires proactive support, routine maintenance, client relationship management, and strong technical troubleshooting.

• Perform preventive and corrective maintenance on IT hardwares, M365, softwares, server and storage, networks and security, ELV devices.
• Execute and manage AMC contracts ensuring compliance with service level agreements (SLAs).
• Collaborate with the sales team to identify potential upselling opportunities within existing AMC clients. Provide regular updates on troubleshooting progress to clients and internal teams.
• Generate reports, plans, schedules and work towards improvement of preventive maintenance processes.
• Ensure proper documentation of device troubleshooting as per ITSM guidelines.

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Preferred Tools and Platforms

• Odoo (for ticket and contract management)
• MS apps, M365, Sharepoint, Azure.
• Network Monitoring Tools.

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Experience

• 4–7 years of experience in AMC support/ implementation or engineering roles.
• Exposure to enterprise IT environments and solution-based delivery models.
• Certification- ITIL, CCNA , MCSE

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Skills & Competencies

• Ability to build and maintain positive customer relationships.
• Good communication and interpersonal skills.

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